Woman criticizes Durango Mountain ski resort, gets season pass revoked

Posted By: The Ski Channel on November 20, 2009 6:29 am

Now, before we delve into this story headfirst, it’s important to remember that there are always 2 sides to every story. Due to Durango Mountain ski resort‘s lack of comment, the information may seemed skewed in favor of one party. Surely that is not the intention.

Durango, Colorado resident Lauren Slaff wrote an article in the Durango Herald publicly criticizing Purgatory at the Durango Mountain ski resort for their lack of weekday openings in the beginning and the end of the season. She was concerned that their new operating schedule would reduce the number of ski days during the season, while the resort claims their new schedule acutally increases number of ski days.

After the article was published, the resort refunded Slaff’s money in full for her season pass, therefore revoking it and telling her to find another place to ski.

Durango Mountain Resort CEO Gary Derck wrote a letter to Slaff earlier in the month saying, “While we have never met, I understand from your calls to The Durango Herald and your conversation with our general manager that you are most unhappy with the approach that Durango Mountain Resort takes in trying to meet the skiing and riding needs of both our local and out-of-town customers. Our general manager tried very hard to explain our early/late additional weekend days, but it is evident that the offering and services we provide are not meeting your expectations. Accordingly, we held a meeting with our management team and determined that it would be best if we part ways and refund you the all-season pass you purchased so you can find another place to ski/ride that better meets your expectations. We have refunded your credit card $539 and we have discontinued your pass privileges. On behalf of our 800-plus employees, we wish you well and want you to know that we will continue to do our very best to meet or exceed the expectations of all our customers, regardless of where they live.”

Another complaint from Slaff was that with the lack of weekdays open for skiing and riding, Durango was catering to tourists instead of to locals, like her.

We will let you know if Durango issues any further comments.