Salomon’s announcement about boot recall

Posted By: The Ski Channel on April 23, 2010 8:44 am

Due to complaints regarding compatibility issues with Salomon’s Quest Pro Boots and low tech touring bindings, the company has had to issue a recall of the boots. Unfortunately, there has reportedly been one injury because of this, but on the bright side, Salomon stated there are only 13 pairs of the boots in North America right now, and only 14 sets of touring pads.  In the grand scheme of things, that’s not a high number. Here is Salmon’s official statement regarding this issue:

“Salomon has been informed of a potential incompatibility when using Salomon Quest Pro Boots and low tech touring bindings (ex: Dynafit, G3 Onyx model, Plume, ATK Race). The same applies to the touring pads which were designed to allow other Quest boots to be compatible with low tech touring bindings.

    Salomon Quest Pro Boots are compatible with the other touring bindings compliant with ISO9523 standard. Salomon started an investigation concerning the compatibility of its Quest Pro Boots with low tech touring bindings, immediately after being alerted to this potential problem and these investigations are still ongoing.

    As a precautionary safety measure, Salomon announces that Salomon Quest Boots having a metal tech-fit for low tech touring bindings (Quest Pro boots) should not be used until further notice, and should be immediately returned to Salomon. For returns, contact Salomon at (801) 624-7581. The same return request applies to the touring pads which were designed to allow other Quest boots to be compatible with low tech touring bindings.

    There are very limited quantities of these boots and pads in the market. While most of these products were distributed without charge for trial purposes, a very small number may have been sold. In either case, the Quest Pro boots and touring pads should be returned to Salomon by retailers and skiers. Appropriate replacements or credits will be arranged.

    Any further questions should be directed to Salomon customer service at the number above, or Mike Aicher, Senior Product Category Manager at 801-624-7568

    Salomon USA
    2030 Lincoln Ave
    Ogden, UT 84401″

 

 

 

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